Organizational Assessments
Transformation is all about creating substantial change within an organization. The foundation of this change is making an informed decision about where your organization is. Below is a collection of assessments from consulting firms that enable organizations to establish baselines for different elements of their organizations.
Customer Succeess
TSIA Customer Success Benchmark is an online tool that uses crowdsourcing via a web tool to assess your customer success team and provide insights into how you perform against your peers. The outcome is highly detailed but more actionable than a pure assessment because of the benchmark data included
Agility
McKinsey Enterprise Agility Assessment: This assessment will assess an organization's maturity in adopting agile methodology. Because of its wide scope (Strategy, Structure, People, Process, and Technology), it can be easily adapted to assess general agility. The assessment can be found in the downloaded version (upper right after you scroll into the web article) of the linked article.
Process
Harvard Business Review: The Process Audit is an older piece of content but still fully relevant. Michal Hammer’s process audit is an easy-to-use maturity assessment of your organization's process. It evaluates process design, performance, ownership, infrastructure, and metrics. Because of the assessment’s design, it provides guidance for what it takes to become mature with the process.